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Chinese Buffet at the Malaysian Delights, Norwich
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The Malaysian Delights Chinese Buffet, in the city centre of Norwich on Timber Hill, a very popular area for bars, restaurants and great food!

I decided to try this restaurant after discovering a voucher online on a third party voucher website. The offer was for 15% off the food excluding drinks, so this was a worthwhile reason for me and my partner to give it a look, ideal for a Sunday lunchtime!

We walked into the establishment, and although it is not a modern restaurant it does have a kind of chinese feel to it, for a malaysian and chinese buffet restaurant offering great value, then this is pretty much what you would expect for a quick lunch.

After being seated we showed them the voucher, and we were very disappointed that they refused it, although I explained it was on a voucher site and you could see the voucher I printed was genuine, as it had all their details as well as mine so that the voucher could be produced and printed. After a slight heated discussion I was amazed that they were not honouring the voucher as they said it excluded lunch and was only for evening dinner, even though there was no mention of this on the voucher other than excluding drinks. At this point I was disappointed with the customer service, as I can't help but think how many other customers will be let down in the same way, thankfully they did reduce the cost of our drinks which made up for the upset, although it did actually equate to the value of the discount on the voucher. So it was a shame they just couldn't honour the voucher to begin with to avoid upsetting us the customer and ensuring no negative 'word of mouth' from customers visiting their restaurant, they could then correct the thirdy party voucher website to avoid any confusion in the future to potential customers.

Anyway, once we got over the disagreement we helped ourself to the starter, there was a reasonable choice of savoury dishes although surprisingly less on the starter side, normally you would have more small bites and sauces to try, but there only seem to be 2 choices which weren't many compared to other chinese buffet restaurants.

The food was still good, but could do with a little more choice, but as the buffet restaurant offers good food at excellent value, then you really can't complain!

After the starter we went up for our main course, what was great about this buffet restaurant is that although it is known to be a choice of chinese food, it does have some unique malaysian dishes too, which you wouldn't normally find in the other chinese buffet restaurants which does make this establishment very unique. A great choice of chicken and beef dishes in a variety of different spices and sauces, rice, noodles and more. There are also vegetarian dishes available, but don't expect a huge amount of choice.

Overall, Malaysian Delights do offer good food at great value, we had the full 3 course meal which also included a choice of icecream for dessert. The cost came to a very low amount for the both of us, incredible value for a midday lunch. All you can eat buffet's are very popular with money being tight for many people, which is why chinese and carvery buffets are on demand!

I think if the buffet restaurant kept a closer eye on their marketing, double checking the terms of their offers and vouchers so ensuring no confusion with the customer and honouring them, then I believe this would be more of a popular place to eat.

My Rating: Good - Improved customer service would make this a more popular chinese buffet restaurant in Norwich.

So if you fancy malaysian and chinese buffet food, then try the Malaysian Delights restaurant with a great choice of chinese food, offering good food at great value, then here is where you want to go. It's best to book if you plan to eat in the evenings to avoid disappointment for the weekend. To book a table, call The Malaysian Delights chinese buffet on telephone number 01603 611123. Don't forget to tell them that mo4 (Mark Ovens) sent you!
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